In the digital age, user behaviour has been fundamentally affected by social media. This paper looks at the effects of user generated content (UGC) on young Chinese female consumers’ (aged 18-28) purchase intentions in the fashion apparel category by comparing two of China’s leading social media platforms Douyin and Xiaohongshu by virtue of a content analysis and monitoring of network characteristics, as well as by means of a case study of luxury e-tailer NET-A-PORTER. The research indicates that Xiaohongshu’s detailed, informative and community-based user generated content promotes trust-based, data-driven purchase journeys, while Douyin’s fast-moving, entertainment and visually based UGC causes impulsive buying behaviour arising from viral trends and sharing of the peer network. The NET-A-PORTER case-study reinforces the need for platform specific marketing. This research furthers the understanding of platform governance and consumer behaviour prevailing in the digital environment, and seeks to provide useful insights for brands and marketers keen to connect with the young consumer in China.
Research Article
Open Access